Trouble Ticket Software, Issue Trackers, Bug Trackers and similar software used to register and resolve issues from customers and employees
Customer Relationship Management (CRM) software, not only automates helpdesk but other front-office divisions also.
call-center automation software: call tracking, call-management, call-recording solutions and similar.
knowledge management software, WIKIs and similar
Remote Control software
used in remote administration to control a desktop computer or a server from another desktop computer
Billing / Invoice Software
Invoice management software, billing tasks automation software etc.
other helpdesk-related software
Project / Task / Time tracking
Project Management software, time tracking and task tracking software, To Do lists and similar
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