Helpdesk Software Directory - reviews and comparisons

	Helpdesk Software Trouble Ticket Software, Issue Trackers, Bug Trackers and similar software used to register and resolve issues from customers and employees
	CRM software Customer Relationship Management (CRM) software, not only automates helpdesk but other front-office divisions also.
	Call-Center software call-center automation software: call tracking, call-management, call-recording solutions and similar.
	Knowledge-Base software knowledge management software, WIKIs and similar
	Remote Control software used in remote administration to control a desktop computer or a server from another desktop computer
	Billing / Invoice Software Invoice management software, billing tasks automation software etc.
	Other software other helpdesk-related software
	Project / Task / Time tracking Project Management software, time tracking and task tracking software, To Do lists and similar

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Oracle's Siebel CRM is found best in class

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Forrester Research names Siebel CRM Best in Class

Forrester Research, a leading independent research firm, has named Oracle's Siebel CRM On Demand as a "Leader" in customer relationship management software in the latest Forrester Wave Evaluation: Customer Service Management Software, Q2 May 2007. Siebel CRM is stated to be "best suited for SaaS-focused customers."

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