Helpdesk Software Directory - reviews and comparisons

	Helpdesk Software Trouble Ticket Software, Issue Trackers, Bug Trackers and similar software used to register and resolve issues from customers and employees
	CRM software Customer Relationship Management (CRM) software, not only automates helpdesk but other front-office divisions also.
	Call-Center software call-center automation software: call tracking, call-management, call-recording solutions and similar.
	Knowledge-Base software knowledge management software, WIKIs and similar
	Remote Control software used in remote administration to control a desktop computer or a server from another desktop computer
	Billing / Invoice Software Invoice management software, billing tasks automation software etc.
	Other software other helpdesk-related software
	Project / Task / Time tracking Project Management software, time tracking and task tracking software, To Do lists and similar

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SAP admits its fault

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SAP Admits to "Inappropriate" Downloading of Oracle Code

SAP AG, the world's largest maker of business-management software, said it made ``inappropriate'' downloads of Oracle Corp. documents, responding to a lawsuit that claims SAP workers hacked into a Web site and stole software codes. The admission hurts SAP's reputation as it battles with Larry Ellison's Oracle in the $56 billion market for software that manages tasks such as payroll accounting.

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